PRIVACY POLICY

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1. Introduction

LCMB Therahealth Homecare LTD (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and individuals who contact us through our services.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

Our registered business address is:

LCMB Therahealth Homecare LTD

4 Office 4, Meadow Drove Business Centre,

Meadow Drove, Bourne, PE10 0BQ

United Kingdom

If you have any questions, please contact us at:

📧 care@lcmbhomecare.com

2. What Personal Data We Collect

We may collect the following information:

A. Information you provide directly

  • Full name

  • Email address

  • Phone number

  • Address / location

  • Enquiry details

  • Information submitted through forms (including Google Ads lead forms)

  • Any additional information you choose to provide

B. Information collected automatically

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

  • Pages visited on our website

  • Time spent on our website

C. Sensitive Information (Health Data)

Only when you choose to provide it

(e.g., care needs, medical information, or mobility requirements).

This information is kept strictly confidential and only processed with your explicit consent.

3. How We Use Your Data

We use your data to:

  • Respond to your enquiries

  • Provide homecare and support services

  • Arrange assessments and care visits

  • Improve our website and services

  • Contact you about your enquiry

  • Process Google Ads lead submissions

  • Send service information or updates (with your consent)

We never sell your personal data.

4. Legal Basis for Processing

We process your information on the following lawful bases:

  • Consent (e.g., when submitting a form)

  • Performance of a contract (e.g., delivering care services)

  • Legitimate interests (e.g., responding to enquiries)

  • Legal obligations (e.g., safeguarding and health-related requirements)

5. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers

  • Password-protected systems

  • Limited access to authorised staff

  • Encrypted communication where possible

We only keep your information for as long as necessary for the purposes outlined in this Policy.

6. Sharing Your Information

We may share your information with:

  • Approved staff members

  • Care coordinators or management

  • Professional partners (only when required for delivering care services)

  • Legal authorities (only when legally required)

We do not share your data with advertisers, third-party marketing companies, or unauthorised parties.

7. Your Rights Under UK GDPR

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Restrict or object to processing

  • Data portability

  • Make a complaint to the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at:

📧 care@lcmbhomecare.com

8. Cookies

Our website may use cookies to:

  • Improve site performance

  • Analyse website traffic

  • Enhance user experience

You can control cookie settings in your browser.

9. Contact Us

For questions about this Privacy Policy or how your data is handled, contact:

📧 care@lcmbhomecare.com

📍 LCMB Therahealth Homecare LTD

4 Office 4, Meadow Drove Business Centre,

Meadow Drove, Bourne, PE10 0BQ, United Kingdom